Netcare Akeso clinic need to up their standard

I was admitted in Netcare Akeso in Arcadia from 24 January to 07 February. On 25 January I wrote a complaint on hello peter that i was bul**** into removing/withdrawing it by the Matron with her staff, telling me about POPI Act and some stories I could not make sense of because I didn't even mention any names. I must say since 2018 when I stayed there to 2025 a lot of things changed. Some not all of the staff lack personal skills and professionalism. On 07 February 2025 I waited for a sister to discharge me while she went outside for a smoke break, and mind you, after 12 they charge a new day. when she eventually came they have to get a tablet password from someone else another waiting for me. When she prepared the medication she gave me the wrong medication of someone else. Imagine if I saw this when I was home? That is pure incompetence and my gut feeling said check the medication in the plastic them boom blue pills and I never taken blue pills before, that is when i realized wrong medication was given.

Complements to the two ladies at reception that was on duty on 13 January 2025, they have customer service skills and go extra miles for patients. They understand and do they job very well.