Netcare Accounts Department Are Utterly Disgusting!

I am so disgusted with your accounts department customer service! I had an amount outstanding in August. Which I was already upset about, as I was not told by the accounts department that the first R4000 of a colonoscopy is payable by the patient, as is the arrangement with Discovery. I was never informed of this, or given any documents to sign to this effect. I found out about this for the first time when I received my claims notifications from Discovery. NOTHING from Netcare accounts. I decided not to fight it, as that is what was supposed to happen, and because the tests all happened so quickly, I decided to just comply, and pay the account. I was given six months to pay this off. I had to repeatedly remind you of that fact!!!!. I made payments EVERY SINGLE MONTH, even before the last day of the month as was the arrangement! The account was paid in full at the end of January. THREE MONTHS AGO!!! The last communication I received from you is in December, and now I get a call from debt collectors?!?!?!?!?!?! What the hell?!?!? I am shocked, disappointed and very disgusted!