Netcare accounts

One star is still one too much. I received a call this morning from some unknown attorney stating that Netcare has handed me over for collection of outstanding debt. They required my email address - this is after one spends a whole day filling out hospital forms with multiple repetitions of my mail address. Now I have received an account by mail which I am unable open with my ID - the code required as stated in the mail. My problem is, since my wife went for a day procedure 12 March 2025 at Unitas Hospital, I have not received a single account for any outstanding amount. BUT I HAVE BEEN HANDED OVER FOR COLLECTION! Complete with unknown attorney banking details. I pay all my accounts conscientiously. I do not like debt. Being handed over for debt that I have not received any notice of and that I am totally unaware of is completely unacceptable. Netcare, your accounting system is a disgrace.