Netcare a private hospital, worse than our public services

My job is on the line for a bill that never reached me. It's over a year and it's been now 2 weeks trying to set up a payment plan. This bill is just over 1k. It was raised to me by my employer imagine, not NETCARE. My employer had to let me know about this bill. They were sending the bill to the wrong email address and calling invalid numbers. None of which was mine.

Nonetheless I am trying to sort this out. I've sent over 10 emails. Called over 20 times. Then we have people saying there is no such thing as a letter of confirmation. What the he'll is wrong with the people who deal with these things. Why are they so unhelpful. They are in fact arrogant to the fullest.

Imagine all I want is a payment plan to be set up and then a letter sent back of this. I've been through legal, customer service, main reception and other departments. Every single person has a different opinion but yet not one of them actually wanted to help. It's so pathetic. **** out of a job if you don't want to work. There is people that wany to work.