NEGLECTED AND REFUSED OF MEDICAL ASSISTANCE

The service I received from Netcare 18 August 2023 Kingsway Hospital was the worst compared to even a public hospital. I do believe I was racially and financially profiled. I thank God my emergency wasn't deadly, because if it were, I would be at a mortuary right now. After calling for more than an hour, calls being dropped and finally got through to someone who was clueless about the hospital services and gave me wrong advice, and I then asked for the manager and explained the situation, she advised that I come through to the emergency department. While rushing to the hospital am on the call with Netcare Plus who advises me to go to the hospital regardless of me not having an authorisation, it will be sorted out by the hospital.

So I get there around 15:30pm, the nurses are there and the doctors are there. As I am crying in pain, I was told to wait, a few minutes later a nurse came and took my vitals and did a report which was also incorrectly written. I was then moved to a room with a bed, no help no pain medication given up until an hour later if I'm not mistaken, a nurse heard me crying and gave me an injection which did not make much of a difference. They advised me to call the Netcare plus and sort it out before I could be assisted, mind you I have been waiting. I call the Netcare plus and I explained everything to the agent again, she apologises and asks to speak to the hospital, which I did give the phone to the admission clerk and she spoke to her and approved my policy. But still I wasn't assisted, a doctor came in and asked a few QUESTIONS AND ADVISED I NEED TO BE RUSHED FOR XRAY but unfortunately did nothing as he was advised my file isn't opened so I shouldn't be assisted. I stayed in pain in a room and no one bothered to check up on me. They were busy with other patients who were not of my colour. I could hear them talking about me how won't be assisted if a payment from the scheme is not authorized. My LEG at that time is swelling up and I'm in so much pain.

2 hours pass by, not a single help received, a friend I was with was being given a run around filling g in forms. I haven't had anything to eat nor drink.

Then around 18:30 they change shifts.. a new receptionist comes in to tell me there's nothing she can do about my situation, she can't get through to my medical scheme and therefore I will not be assisted until I sign a form that says I'm liable for the hospital bill or whatever treatment I will need. I explained to her how long Iv been here, NEGLECTED. SHE Emphasizes its not her mistake but it's the other shifts mistake. She then apologises and says she will speak to the manager, a few minutes later she finds a document from my medical scheme that approves a certain amount, that authorizes the hospital to treat me.. MIND YOU THEY RECIEVED AUTHORISATION HOURS AGO BUT I WAS INOT ATTENDED TO!!! IV BEEN WAITING FOR HOURS, ONLY TO BE BUL**** INTO SIGNING. I DO NOT WHY I DID NOT GET ASSISTED, MY INJURIES COULD HAVE BEEN WORSE,. A MANAGER COMES THROUGH AROUND 19:00 TO APOLOGISE AND AKNOWLEDGES THE HOSPITALS MISTAKE. AT THAT POINT I HAD EVEN LOST SENSATION ON MY FOOT, SO SO APOLOGY WAS NOT GOING TO CUT IT.

I WAS THEN OFFERED AN XRAY, WHICH I WAS CONFUSED BECAUSE I WAS TOLD I WON'T BE ASSISTED A WHILE EARLIER. I HAD EVEN BEGGED THEM TO READ MY POLICY WHICH STATED I AM COVERED FOR EVERYTHING, BUT NO ONE BOTHERED.

THE POINT IS THEY DID RECIIEVE AUTHORISATION AND PAYMENT GUARANTEE VERY EARLY BUT SOMEHOW I GUESS THERE WERE MUCH MORE IMPORTANT PATIENTS THAN ME. I ASKED TO LEAVE AS I WASN'T GETTING ASSISTED AND WE WERE GOING BACK AND FORTH.

SO IT'S EITHER THE HOSPITAL IS A **** OR THE EMPLOYEES ARE ****** AND KNOW NOTHING ABOUT THEIR JOBS

19:48PM I WAS THEN TAKEN TO XRAY WHICH I DO BELIEVE IT WAS A BRIBE FOR ME TO NOT TAKE THIS CASE FURTHER, I DON'T KNOW IF I LOOK STUPID OR WHAT. AND THEY TELLING ME IT WILL BE OFF RECORD!!! As if an XRAY will help with everything and making it seem as if they are doing me a favor and keep my mouth shut. AFTER THAT NO EXPLANATION WHATSOEVER, I WAS GIVEN A PATCH AND BANDAGE WITH SOME PAIN KILLERS AND SENT HOME. WHICH IS STILL STRANGE BECAUSE MY INSURANCE HAD AGREED TO PAY FOR MY STAY. HENCE WHY I REFER TO THE HOSPITAL AS A ****.

I COULD HAVE DIED IF I HAD HURT SOMETHING BESIDE MY LEG. NOW I M HOME, I CAN'T WALK, I HAVE NO WALKING STICK OR CRUTCHIES, I HAVE NO IDEA WHAT DAMAGE OR WHERE TO FROM HERE... THEIR APOLOGY DID NOT DO ME ANY GOOD AND THEM DOING THINGS OFF RECORD WON'T CHANGE THE HOURS OF PAIN AND REJECTION.

Alot happened at that hospital, I'm damaged physically, mentally and emotionally. And the fact after they saw their mistake, they quickly bluffed and got rid of me, I won't be shocked if I don't even find records of me being there.