Nedcare Rosebank Accounts Dept. are Lairs!!

I was extremely sick and was placed in Nedcare Rosebank Hospital with an AUTH. NO from my medical aid which would covet all in hospital accounts.

1.5 months layer I receive an SMS stating my hospital account is outstanding and I MUST PHONE THEM to avoid me being ""handed over""???

I attempted to call the number but no assistance and no answer. So I thought this is SO RUDE of the hospital to do this type of thing as they make SO MUCH MONEY they have a problem at LEAST they can call the member and DISCUSS THE IISUE

But No 2 weeks went by and NOTHING. I receive ANOTHER SMS.. YOU HAVE BEEN HANDED OVER...NOW I am BLACK LISTED?? I have NO CLUE what is going on and I ha e had a perfect credit history..

I finally attempt to call the hospital again and found some1 that was supposed to help me but that person gave me the REASON why the medical aid did NOT pay the account and she read to me that it said on the system ....my medical aid account was suspended during the time I was in hospital and I am liable for the ENTIRE account.

So I was very angry as we all know that if my medical aid account was suspended I WOULD NOT HAVE AN AUTH NO??? Confused I called Bonitas and they the VERY BEST medical aid. In no time they found the account and informed me the HOSPITAL gave them an invalid account with no procedure code and no ICD10 CODE so the hospital rejected the account. This is a VERY DIFFERENT type of answer to what I was told?? So when I asked the hospital and that woman told me what they have written on the system she sent me a account that was unpaid. I forwarded the letter to the medical aid and they CONFIRMED this account was AMENDED!!

UNFAIRLY handed over and its not even my fault?? Nedcare Rosebank needs to get their accounts department and people s****s sorted out as this hispital is degrading the NEDCARE GROUP with this disgusting behaviour and falsifying information that slanders my medical aid and this information is untrue.

I am going to take further action against this hospital as this is NOT customer SERVICE AT ALL

I recommend you think 2x about landing up in Rosebank Nedcare Hospital as these people need some help and need to be trained as to how to talk to people explain the situation HAVE FACTUAL INFORMATION and also I expect a written letter of apology as the medical aid has provided me with PROOF of the fact they are lying to protect themselves due to their careless mistakes!!

Let them black list me... I am going to send this document I have to the press so EVERYONE can read just how badly Rosebank Nedcare Hospital is run.

NoP patient needs to go through this nonsense and be rold lies. This is very bad and disgraceful!!