Nearly ****ed my sister

I am very disappointed with this hospital me and my family we have been using it for 5years, but on the 22/09/2017 my sister was admitted through their casualty department. They requested an authorisation to the medical aid,medical aid reply to their alberlito with the form to fill in order for a medical aid to authorize. But no response from the hospital to the medical aid up until on the 26/09/2017 my sick and weak sister received a call from the billing department asking her to pay cash or get out of the hospital. My sister had to leave the bad and go their admin on her way back her condition was worse because of moving around. But only to find that the fault is with the hospital.I personally phoned the medical aid they told me they have sent the form but no response they even forwarded me a proof. Today 29/09/2017 they visited her to escort her out and also needed R20 000 can from her they did not care how her health the approach was even rude, the lady left after my sister told her the medical aid is waiting for them. But she said she needs cash, my sister with the machines the doctor connected to her had to go down stairs again to their billing department to follow up as the medical aid sent an authorisation, that's where she met someone by a name of Shoba who speaks her mind Shoba was very rude and *********** as she said she received authorisation but they still want cash on I forgot to mention that they **** to my sister saying medical aid declined the claim.

I want to know if Alberlito is just there for money only or for their wellbeing of their patients, because of all these drama nearly ****ed my sister. I want people who are not doing their job properly to be held accountable. Thanks God there is a new hospital in Stanger.