MULBARTON HOSPITAL DR ROLLAND

I need to report Fatima at Dr Rolland in Suite 10 Mulbarton Hospital. Mom has been admitted under Dr Rolland quite a number of times now, however her reception lady at her practice is unfriendly, unhelpful, and very obstructive. They hardly communicate hence all my emails to them; Fatima told me straight to my face she doesn't want to read my emails. My Mom is a chronic patient suffering from COPD and it's crucial to get feedback especially when it comes to Dr' Scripts. She told me it's because I'm white that i treat her they way i do but for me client's come first in her case patient's. She also told my Mom that Dr will decline to assist us or my Mom going forward because due to the fact that there was a big miscommunication issue. We had an appointment on 27th May, i stay in Benoni Mom stays in Meyerton. I had to request time off work to get Mom there. When we got there Fatima only then confirmed she send an email to say they moving it to the 28th????? Not an SMS or phone call to ask us if we are available on the 28th I'm a full day employee and can't just go any day I want. I find communication at their practice VERY,VERY POOR and not just communication assistance as well