ND
Natasha D

1 reviews | Active since Nov 2016

25 Nov 2016, 13:40

MIS-DIAGNOSIS BY A DOCTOR AT UNITAS ER

<p>I took my 11 month old daughter to Unitas ER on 20/11/2016 because she had a very bad cough. After waiting almost 2 hours to be helped, the doctor who saw her diagnosed her with "seasonal bronchiolitis" and gave me a script for Ponstan and sent me home. My daughter was admitted the next morning in a different hospital with Croup. I had to pay almost R900 for a mis-diagnosis and that after I waited for so long. This is unacceptable!!!!!</p>

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Replies (2)
Netcare
Netcare's reply11 Jan 2017, 09:49
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.

Netcare
Netcare's reply11 Jan 2017, 09:49
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.