Medical personnel (Emma) bad attitude

On the the 02 December i went to Universitas hospital(Bloemfontein)from Ladybrand with hitchhikes( the error was made at our local clinic for not getting transport form). After my consultation with my Dr. I've for transport form as well as discharge form so that i can ride back to Ladybrand with our medical personnel. The personnel(Emma)was so rude to me for no apparent reason, she asked with what mode of transport did i use to get to the hospital and i told her, she said my name doesn't appear on her list so i must make a plan to get home( with bad tone and frawn face) I've told her i will use the hitchhikes to go back to Ladybrand.After she has calmed down she told me to go the transport. I dont know what made her to be so worked up about me coming to the hospital with hitchhikes.