medical negligence at Netcare Krugersdorp Baby Clinic

Disgusting, childish treatment and medical negligence at Netcare Krugersdorp Baby Clinic I am absolutely appalled by the shocking lack of empathy and gross unprofessionalism displayed by the owner of the Mother and Baby Wellness Clinic at Netcare Krugersdorp Hospital. My minor son had a critical, time-sensitive medical examination. Because I am currently stranded in Pretoria with no transport, I urgently needed a digital copy of his vaccination record. To fully comply with POPI Act regulations, I sent them a copy of my ***, a live photo of me holding my ***, and my son's birth certificate. Despite providing absolute proof of identity, they refused to help. When I tried to explain the emergency, the clinic owner spoke over me, treated me with childish hostility, and refused to even look at the chat history or documents I sent. She completely weaponised paperwork to deny my son vital medical records, showing zero regard for my son's health. Netcare claims to care about patients, but allowing independent clinic owners to bully and humiliate desperate parents under their brand name is disgraceful. I demand a formal investigation and a written apology from this clinic owner for her abusive conduct.