Medical aid *****

I took my daughter to one the paeditricians at Sunward Park Hospital in May. I was told that the initial visit should be paid in cash and I could claim back from my daughters medical aid. Inthe next few days after the visit, it became apparent the doctor had claimed from medical aid as well as taken cash from me. When i called to enquire i was told that the receptionist who processed my claim is not there but they would investigate. We are heading to the fourth week since this ***** occured and every time i call to enquire about my refund I am made to speak to a different person who gives different excuses: promises to refund immediately, to that the volume of refunds to process is high so i have to wait until month-end, or they can't find my receipt/ banking details.