Lack of Service and Empathy from Netcare Milpark Hospital

Lack of Service and Empathy Hospital Case ***

I have been ignored by your accounts department for the last six month. They have claimed R41443.50 from my Late Husbands Estate for an procedure called Echmo this procedure was not paid by the medical aid Discovery Health with a code 251 stating We have not paid the amount as the Healthcare provider has already used the maximum quantity allowed for this item. You are not responsible. Your accounts department had the audacity to still claim this amount from my Late Husbands Estate. After investigating I established this was for a procedure called Echmo now I am not sure how is this charged more than once on one day during the hospital stay from 6 April - 1 June 2023. How is it possible that even the complaints department has been ignoring my e-mails.

I have been sending emails to the following staff in your accounts department Johanna Mabe, Virginia Yende.

Johanna just keeps on saying no Feedback received. This is ridiculous surely after nearly a year this account should have been sorted with Discovery Health.