1 reviews | Active since Mar 2009
Lack of customer care.
Unfortunately found myself spending time at the Network Pholoso Hospital Pead units. For a new hospital the facilities are really in bad State. The Pead unit that was basically not safe for a kid (Basic Child proofing a room is not properly done). Staff have its not my problem attitude where they'll wait for a complaint from a client before taking action against the most basic of services. There's no sense of urgency in responding to clients complaints.
There's no response to customer's complaints from management 7 days after a SERIOUS complaint was lodged with the hospital, there's not even a single acknowledgement of complains.
I'll only use a Netcare Facility if and only if I'm unconscious .
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.