ITCuontheotherside

I visited Unitas hospital at the emergency section in 2017, due to my medical aid not being on the list of preferred service providers I was held responsible for the account which I fully understood as the documents one signs upon being admitted to emergency are very clear, that you are responsible for the account or any amounts not covered by the medical aid. I was notified that I did have an amount outstanding about a month after the visit, I the tried contacting the accounts department to resolve the matter, this was successful, eventually after getting a hold of someone I was advised their are no outstanding amounts. I took this as fact an life carried on just to receive notification that i will be listed on ITC if I fail to settle the account. I again attempted to contact accounts to get the matter sorted but again to no avail. eventually after deciding in October after many more sms's to just settle the amount I was greeted by transunion with a notification that I had been listed for a default. Again i attempted to contact the accounts department which again left me unassisted as I was advised that accounts had moved and are now independent, After numerous attempts I am still not assisted after having paid up the outstanding amount. So unitas will this matter be sorted or will it require further legal action?