ES
Elsabe S

1 reviews | Active since Jul 2018

10 Jul 2018, 19:38

Is This Business Solvent?

The medical care at Netcare Pinehaven was acceptable - once I have paid cash in advance for a private patient. Of course I was overcharged a substantial amount and they informed me of this about two weeks later. After two months of excuses ranging from "it has been paid already" to "we are working on it" to a bounced cheque - because they are incapable of doing an EFT - to "she is on sick leave/on holiday and nothing can be done because we don't delegate" to "the driver drove from one branch to another but could not find one which was willing to accept the cheque", I had to finally threaten with legal action to get the money back. Stay away if you can, or bear the consequences.

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Replies (2)
Netcare
Netcare's reply13 Jul 2018, 06:27
Official

Good Day

Thank you for submitting your concerns. We can confirm that we have directed those concerns to the Netcare Pinehaven Hospital customer care team, a member of which will be in contact with your shortly.

In the interim you are welcome to contact us on Tel: 0860 NETCARE (***3) or Email: ***

Sincerely

The Netcare Customer Service Team

Netcare
Netcare's reply13 Jul 2018, 08:57
Official

Good Day

It is our understanding that the team from Netcare Pinehaven Hospital have been in contact with you and that the refund has been processed.

Sincerely

The Netcare Customer Service Team