1 reviews | Active since Feb 2014
Intimidating a patient
Dear All,<br> on Aug 14 2014 i was admitted to the PTA East Hospital for a shoulder operation. The hospital phone Discovery Health on my behalf for authorization and I was told immediately that the will be no copayment from me. I asked the hospital again as i was of the belief that that the should be copayment, like it happened 2 years earlier with the other shoulder, and the hospital said we can confirm that there is no copayment.<br> I was admitted and the operation was successful. Months later I got a call that i owe the hospital R5000 copayment then I said but why now. I contacted Discovery Health and they told me,after listening to the tape recording, that the codes they got from the hospital didn't need a copayment that's why no payment was asked from me. This year I got sheriff demanding money and i immediately wrote a letter to the hospital, who the assured me that i should ignore the sheriff letter as they will be investigating. Im still waiting.<br> on the 19 October '15 i was admitted again. Just when I got back from theater, still under anesthetic, my bed was surrounded by hospital staff demanding payment. I told them my whole story but they insisted i pay, this is<br> intimidatin
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
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The Netcare Customer Service Team
Best regards,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Best regards,
