Incorrect diagnosis and poor service
Very shocked and disappointed with the misdiagnosis of one of their paediatricians after spending 2 days in hospital with my 11 month girl as well as the poor service they provide for the moms under stress at their child's sick bed in the paediatrician ward in Netcare Sunwardpark hospital. I was told that my daughter had a throat infection while she actually had baby measles and I asked the doctor on call to move us to another quieter room as my daughter was a light sleeper and she told me I picked the wrong weekend to come to hospital as the ward was full, the sister said to me don't worry she will have to get used to it. I have also asked the doctor to discharge us as I can monitor her temperature at home the same way they are doing it in hospital and she refused to discharged us, told her that I had to sit in their linen room for peace and quite just to get my girl to sleep Saturday night and still she dismissed my request. My daughter was so exhausted by 5 yesterday afternoon that I made the call to discharge us with or without the doctors consent. She slept for 12 hours non stop.
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
