1 reviews | Active since Nov 2014
I went to see a Dr in the rooms in Sunward Park Hospital, He requested that I get booked for a Scope, but the lady at the reception didn't get the authorization for the scope but for admission only. After the procedure they updated the authorization and I was told to make a co-payment of R2900, this is the information that should have been made available to me at the beginning so I can decide whether to continue with the procedure or not. I feel like I was ******* and I am not willing to pay this amount, they are expecting me to pay for someone else's mistake.
I have been trying to call them and no one is willing to own up to their mistake.
They also made me spend a night at the hospital for no reason after the scope.
I am completely dissatisfied with the level of service at this hospital.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
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Best regards,
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare
Best regards,
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