1 reviews | Active since Dec 2016

10 Dec 2016, 22:39

*********** night staff

<p>The night staff at the pediatric ward is extremely ***********. Baby with a high fever gets placed in a room with no ventilation. When you finally get moved to a room with aircon by the day staff the night staff doesn't tell them that the aircon is leaking water. When we told the night staff there is a huge water leak they answer we know, yet they don't do anything about it, even after my wife slips on the floor while holding our baby. Worst experience ever think we would have gotten better service from a government hospital. </p>

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Replies (1)
Netcare
Netcare's reply11 Jan 2017, 09:45
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.