***********, ARROGANT, UNSYMPATHETIC HOSPITAL STAFF

<p>Visited the NetCare Sunninghill Hospital as a patient with a foot injury on 9 March 2017. From the onset the hospital reception, admin staff as well as nurses and gave the impression of being unempathic and not caring for their patients' needs! Which is contradictory to their mission statements and what they proclaim to be. In casualties I sat for almost an hour before one of the staff decided to ask if I have been helped. There was no clear indication as to what to do after writing your name in the book (which another patient had told me to do), it was clear the receptionist on duty could not care less whether you came in and wrote your name in the book or not. Only after a while did one of the staff members (named Thato) ask if I have been helped and was extremely abrupt. He took me to the Triage room where he had an attitude when I queried the time he input into his system of my arrival which was way off his input into his system, he clearly was not happy that I questioned his incorrect information - Which I as a patient obviously have a right to query! I explained to him that if he did not want to assist me he could call somebody else to help me. He then walked off with a bombastic attitude and I could hear him loudly complaining in a language other than English in the treatment section of casulaties where it was clear for other patients to hear. A nurse by the name of Samantha who had a similar attitude as Thato and also was very unaccomodating came to register my triage! The receptionist on duty who was opening a file for me inputted the wrong patient information into my patient file on the system. He inputted information of a Student Patient with the incorrect cellphone number details etc. All this information was not my information and upon explaining this to he he clearly had an issue to change this for me and was not helpful at all - instead displayed arrogance and showed contempt in his facial expression - expecting me to sign for incorrect details. The nurse that assisted had a clear attitude problem as the initial individual Thato had broadcasted in anger to the entire staff on duty. The doctor who assisted me was extremley incompationate and I did not put in an effort into a proper explanation of my diagnosis! Even when I asked questions, I was not given propoer answers by this doctor. </p> <p>As a patient I have the right to query everything I am uncomforatble with and this was CLEARLY an issue to Sunninghill NetCare Hospital staff!!! I complained to the head nurse on duty that night but still up to today received no feedback!</p> <p>I subsequently phoned the hospital customer care centre to get statements of my bills which the receptionist on duty that night insisted he could not give me and according to him I had to phone accounts department the next day. Upon doing so I was directed to *********** staff who could not give me what I required which was a simple request of my statements of bills and my file to prove info was correct!</p> <p>My x-rays were also not given back to me after my treatment for my injury. </p> <p>I was sent emails with a different patient's bills who had a "***** disfuntion". HOW GHASTLY!!! I was sent this infomation to read when querying my bill!</p> <p>Up to today I am not even sure if the correct information for the correct patient is in my file! and the *********** imbeciles of Netcare Sunninghill hospital cannot determine this for me! Upon phone calls to get this sorted out I am transferred to several different people who clearly don't have a clue what they are doing or how to attend to the simple request I ask!</p> <p>INFORMATION WAS HELD BACK, MY X - RAYS WERE KEPT BACK, RESOLUTION OF MY QUERIES REMAIN UNRESOLVED, PATHETIC BEHAVIOUR WHICH IS LIKENED TO BABARIANS FROM THE HOSPITAL STAFF WAS MY EXPERIENCE AT NETCARE SUNNINGHILL HOSPITAL!!!</p> <p> </p>