fT
farieda T

1 reviews | Active since Apr 2014

25 Feb 2015, 15:03

*********** !!!!!

Im very disgusted by how this particular doctor at christian barnard hospital deals with account billing , ive been receiving DEBT text messages from them that is affecting me emotionally as it makes one feel bad .<br> <br> 1. Discovery agreed to pay the account if they send a clinical report<br> 2. I called to ask for one to be told by JUNAID that it has to be requested by discovery.<br> 3.Called discovery again was advised they would email the doctor, i was also included in this email.<br> 4.I receive more text messages for an unpaid account.<br> 5 I call discovery again they call Dr.G Visser accounts department who then agree to send the report.<br> 6.STILL NOTHING .<br> <br> I am not the only person who has had this horrible service from Dr Visser's office many other people have the same issue with accounts outstanding , now this has been going on since August 2014.<br> <br> this is causing me much distress and want this account written off as they not willing to submit claims to Discovery health or i will take further legal action and SUE for all this time and effort wasted!!!!!

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Replies (1)
Netcare
Netcare's reply25 Feb 2015, 16:28
Official
Hello farieda91,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.

The Netcare Customer Service Team

Best regards,