Incompetencent service received

I went to Netcare gardens to get a thumb spica for my husband, and I was told to got the other side by a clicks lady, I then went only to go to the click pharmacy at the back, but I greeted and explained to the lady what I was looking for and she told me to go back to clicks to que and I told her numerous times at clicks they told me to come this side as they don't keep thumb spica she still insisted I go back to clicks, when I got there I qued again and when I got to the counter I was told again that they don't keep those I then told the lady that Lucky told me to come here again and she said she wasn't supposed to tell u that and where I need to get the thumb spica they closed today I wasted a whole 2 hours being there just to be told that it's closed. Luck failed to tell me that and even after she saw I was irritated she still failed to apologize, the type of service she gave me was that of a person who doesn't care yet she works with people. Incompetencent service she need to be trained how to assist people and change her attitude. I don't recommend people using the Netcare pharmacy at Garden city it's the worst.