Incompetence to provide me with a statement/invoice to pay hospital account for my deceased father.

<p> My father passed away on 20 July 2016. He was a patient at Kuilsriver Netcare during April of this year before his passing. On 15 August an sms came through on his phone stating that his hospital account is handed over to attorneys due to an outstanding ammount of R330.29. The sms had a ref nr of HOE21957. That same day I contacted the hospital accounts department of Netcare to request that they provide me with a statement/invoice for the outstanding amount so that I can pay the account. I spoke to a consultant named Webster who took down my email adres and said that he will request the statement and then provide it to me on the email provided. Well a week passed and I enquired again on the 22 August about the statement/invoice. I was told that the administration is slow and that I will receive it no later than the next day. Well here we are again another week later and still no statement/invoice.</p> <p>Now riddle me this. Netcare is quick to hand over an account to attorneys but not so quick to assist when one is willing to pay the account? What more must I do to attain this info so that I, son of my deceased father, can pay this outstanding amount?</p>