sM
shekhar M

1 reviews | Active since Jan 2013

29 May 2025, 11:52

I was rushed to Sunninghill Netcare Hospital casualty on the 26th of May, and today, the 29th of May, I was called by DOCTORS NAY AND PICCOLO INCORPORATED claiming that I owe them money for the Doctor who tended to me

I was rushed to Sunninghill Netcare Hospital casualty on the 26th of May, and today, the 29th of May, I was called by DOCTORS NAY AND PICCOLO INCORPORATED claiming that I owe them money for the Doctor who tended to me. This is the first I am hearing of this. I have been to hospital casualties approximately 15 times since 2018 and have never had to pay doctors separately in casualty. My medical aid had always paid the casualty bill. Now, Sunninghill Hospital is not informing patients that the attending doctors bill is separate from the hospital and would effectively be paid out of the patients' savings benefit. I strongly oppose the non transparency of the hospital and the casualty department of not informing of such an arrangement. It is absolute non-disclosure, and anyone in this situation should not be liable for the costs involved. This is totally against the principles of the Consumer Protection Act and must be fully investigated by all relevant control bodies!

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Replies (1)
Netcare
Netcare's reply29 May 2025, 11:59
Official
Morning Shekhar. Please note that the emergency department is a private practice separate from the hospital, and as such they bill separately. I will forward your feedback to the relevant managers so that they can get in touch with you. All the best with your recovery, Lynne.