1 reviews | Active since Feb 2017

23 Dec 2017, 05:19

I was basically discharged without medication

Dear Sirs

I was admitted at your rosebank hospital on 20 December 2017 until yesterday. Upon being discharge I was advised to go to the Drs room for my prescription. This is despite the fact that I could not walk properly. Because i had my sister with she went to collect the prescription from the Dr which I gladly paid for. Yesterday I received a call from the pharmacist just after 18:30 stating that I was supposed to collect medication from your pharmacy. I exaplained to him that i was told by the nurse that I need to collect the script from the Drs room, which I asked my sister to do. I also told him that o actually expected the medication to be given to me by the discharging nurse considering my position.

I decided that I'll get someone to collect the medicine for me on Sunday. However I'm in pain as we speak and I do not want to delay any process to heal because of the mistake made by the hospital.

I need the medication delivered to me today. I'm in pain. My family is not around and I have no one to collect the medication for me.

Because this was your negligence please have the medication delivered today. I'm in unbearable pain as we speak because I was basically discharged without medication.

I don't think you would let a patient go thru this pain.

Please let me know if you will have my meds delivered or not.

Please note this is not a complaint against the Dr.

0
Replies (1)
Netcare
Netcare's reply27 Dec 2017, 14:07
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
NETCARE

Best regards,