I am writing to express my disappointment and frustration with the service my son and I received at Mulbarton Hospital on 24 Jan 2025

I am writing to express my disappointment and frustration with the service my son and I received at Mulbarton Hospital on 24 Jan 2025. Despite arriving at 6:00 pm and completing triage and admin by 6:33 pm, we experienced an unacceptable delay and lack of attention. My son was allocated a yellow category, indicating a 45-60 minute waiting period. However, to our dismay, two patients who arrived around 7:00 pm were given preferential treatment and prioritized ahead of my son. This was despite my son being in visible tears and agony. It wasn't until 8:10 pm that the administrator informed me of the nurses' "mistake." This explanation did little to alleviate our distress, especially given the unnecessary delay and apparent disregard for my son's suffering. I request a thorough investigation into this incident and expect a formal response regarding the actions that will be taken to address these concerns and prevent similar incidents in the future.