ML
Martjie L
1 reviews | Active since Jul 2011
09 Jul 2015, 10:06
Hospital still havn't submitted claim
I went to Netcare Sunninghill on the 22 of June. I was told by my medial aid (Discovery) that they can only pay for my other claims (Anesthetist, surgeon etc) after they received my in hospital claim. Since a week ago I have tried calling Sunninhill Netcare to speak to someone in their claims department daily. I get put through to Colette and Heidi (manager) I leave messages as they never pick up, but no one gets back to me. I have bills to pay and I need the hospital to sent through my claim. It's been 3 weeks!
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Netcare's replyOfficial
09 Jul 2015, 10:23Hello Martjielou,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Netcare's reply09 Jul 2015, 10:23
Official
Hello Martjielou,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team