Hospital complaint

Please see following complaint regarding my Sons casualty visit on Saturday 11 May 2019

On Saturday 11 May 2109 at approximately 2pm, i took my son of 13 months to Casualty at Sunward Park Hospital, as he had fever, terrible cough and his chest was extremely wheezy. At the time of arrival and going into Triage, his fever was measured at 39 degrees and we were immediately told to go to the rooms and wait for doctor... Doctor Kruger was on duty and saw to my son, and sent him for x-rays of his chest. We proceeded and went back to Casualty for results, at this time my son was extremely uncomfortable and feeling ill. Doctor then came back to the room and we were given a script and letter should we have to return to show what was done etc, and we were told that he would be ok... Nothing more than approximately 1 hour thereafter, my son just became worse off and at this time was vomiting and asperating worse than he did from the time we went to casualty. As all of his symptoms was explained to the doctor.... We called a pediatrician at the Netcare N17 hospital, explained his symptoms, wereby we were told to take him in to the peadiatric ward immediately where he would meet us, and start treatment... Upon arrival, we took the prescribed medication with us and showed the doctor what we had been prescribed to get, which was reacted to negatively, which makes me wonder whether this medication may have been harmful or incorrect to my child.... This makes me extremely worried and furious as i have now had waste 1. The casualty cost, as well as the doctor cost. For Sunward Park... Bearing in mind that i have had to now claim Twice in 1 day, as the end result was now an emergency admission to the N17 hospital, due to Dr Krugers negligence. 2. X-rays done at Sunward Park Hospital as he was sent again by the doctor caring for him here at the N17 hospital. Another waste of money. 3. Medication, which i am afraid to make use of even after he is discharged as i will always wonder whether this medication if fine for my son or not... And all the new medication that is now correct for him.... Another waste of money.

And now i think, all of the above will be deducted from my medical Savings account, which i use sparingly, should i need it in case of emergency as i did on Saturday, now all wasted...

I sometimes wonder where doctors passion and love for their occupation has disappeared to and whether they are there for the funding that goes along with it. I also wonder whether this doctor knows kids well enough to work with them...

Myself, as a mommy is very concerned, if i never knew my child well enough and waited for him to perhaps get better as Doctor Kruger. What would the outcome have been??? LUCKILY, i am a concerned and protective mommy who pays only the best attention to my child and his well being and seeked a second opinion quickly....

What will happen to the miney wasted on Saturday as i feel that it is completely unfair to make my medical aid pay for this as all that money was wasted... I now have to see that this all gets deducted from my medical aid, where i feel that i should not be responsible for these accounts although they were signed for by me.... I also wonder what Doctor Patrova at Sunward Park Hospital will have to say about this and the quality of casualty doctors, as this was not my first casualty visit and bad experience.... This is the 3rd time i have had a bad experience at Sunward Park Hospital casualty.... The one time i even walked out....

Unfortunately, i have decided to not take my child back if it means admission over a weekend or after hours and if i am unable to see his doctor being Dr Patrova before admission... It is a pity that all the doctors in Casualty now falls under the same name and only because of a few.... We pay an arm and a leg for medical aids and even the private hospitals are not what they were.... Nothing gets done with passion anymore, but only the money...

Trust you find the above in order I would really appreciate vast feedback. To top the above, I lodged a complaint on Monday 13 May and have not received any feedback in 4 days, I contacted my sons pediatrician at Sunward Park Hospital only to hear that Dr Kruger was supposed to contact the pediatrician on duty. Why was this not done...

Dr Pillay who is said to be Head of ER was just as clueless as to what my complaint was... which makes me wonder even worse.

Where are the private hospitals going to lately.... what is happening to the passion to help.... This hospital is only after the money that goes along with it... not for the customer service, passion and love thereof....

Thank you Yours truly Lindsay Scholtz ********** 304