Horror service at Emergency Department

<p>Wow, where do I start? From the minute we got there. The bad service begun before we even entered the emergency doors. We got to the emergency doors which were locked (this was Friday night), we pressed the bell, knocked on the door and no one answered the door. We were standing in the cold with our sick child. We then proceeded to the main entrance. A security guard on the inside saw us, I asked her to open, she just showed me her hands indicating that there is nothing she can do, I then told her through the doors at the top of my voice that there is no one at the emergency door, she then again showed me hand signals indicating that she does not know or there is nothing she can do. We then proceeded back to the emergency doors in the cold, we pressed the bell and knocked on the door, still no one came to open the doors. A security guard then came running to us telling us to that he will open the main entrance for us, we then proceeded to follow him, this is when someone from the inside of the emergency department opened the door, we then proceeded back to the emergency entrance. No one cared to apologize to us, It took at least 10 minutes just to enter the doors. This has to be the worst emergency department in the country, this emergency department is so much like a government hospital, all the staff and doctors have a no care attitude, we even saw a nurse or doctor sleeping. I wish now I had videoed it so I could have got the press involved. The doctor that saw my son on Thursday night was the most *********** doctor I’ve come across, she had to stop and process for a few second then answer every question we asked. She kept asking us questions that where not even relevant to my sons situation, for example my wife told the doctor that she was checking our babies temperature every 10 minutes. She asked my wife with an attitude why are you checking every 10 minutes. Our son had a high temperature this is why we were checking, why else would we. This doctor had a very bad attitude, looks like she was pulled straight out of a government hospital. This whole experience has left us so disappointed with this hospital that we have decided to change our hospital to Sunninghill, It’s a little further but should be worth the extra travel. We heard so many horror stories about Waterfall hospital but never really did believe them, until we experienced it for ourselves. Service matters…</p>