1 reviews | Active since Jan 2022
Horrific experience at Unitas Centurion
Had a horrible experience at Netcare Unitas hospital yesterday. Had a leg injury ...went into casualty.was advised my medical aid will cover the process .after I was waiting inside for an hour..I was advised that sonogram on both feet costs R2400 and I have to pay cash.radiologist told me to get up from my bed and walk to the other bed where the sonogram machine was.i told her I can't walk and did the doctor not explain to her or is it not written down.she spoke of my procedure which seemed to be for another patient...I asked her 4 times to see the doctor.The doctor asked me if I changed the kind of test and how many tests I paid for ..I said 2 and the ones we discussed.he then explained to radiologist again.she was not empathetic or apologetic.at times I had to point to where the pain was as she wasn't following my verbal directions.she called a different doctor in and then said the doctor will be with me in 5 minutes after looking at my report.when was brought back from radiology. The doctor asked me what the radiologist said.i asked him if he did not see the report ..he said he wants to hear from me.then he said an xray will need to be done which will cost another R1300 .I asked him is there no treatment he can give me based on the readings of the sonagam.he said no.I told him.since I was there for over 3 hours and had these tests done where no treatment was received.i want to be discharged.he walked to the affront desk miffed and told them make me complete a refusal to treatment form and gave me a printed code of conduct document.i thought I was done but I was stopped .they further insisted that I pay over R1500 for consultation.i said I will pay in terms as I don't have that amount available.they refused and the nurse told me I will not be allowed to leave without paying.she accused me of behaving badly and insulting me.to end the matter while still on a wheelchair with no pain medication...I withdrew the money and paid but before I could receive my receipt ... a nurse wheeled me back inside and said management will come see me.i asked her regarding what.. she said they will explain to me...the head matron came in and said I asked to see her ..I said no I didnt and of the bad treatment I received at the hospital.she asked if she could remedy it or call me.i said no as it is irreparable and I wish to forget about the experience.the doctor was eavesdropping on our conversation...he came in saying there is 2 sides to a story...I said they can discuss after I leave.he said I can't leave as it is regarding me.i pointed out that is forcing me..the matron had to quieten him down. And finally I was allowed to leave.the doctor kept ranting as he was walking around about not wanting to entertain me.i left the hospital disappointed and disgusted at the behavior of the doctor and staff
