SP
Suhail P

1 reviews | Active since May 2015

08 Mar 2017, 13:51

Horrible service

<p>So, on Saturday we arrived at Olivedale clinic after 9pm 'cos my son (6yrs old) had a terrible fall.</p> <p>His 2 front teeth was loose and his lips terrible swollen.</p> <p> </p> <p>After checking his vitals it was established that he needs to see a dentist in order to remove the teeth.</p> <p>The dentists that list themselves as 24hrs service, were either not available or simply not willing to help.</p> <p>So, the hospital sent us home after 2hrs, cos they are not able to find a dentist.</p> <p>Keep in mind this is a 6 yr old little boy that has been bleeding a lot, 2 front teeth hanging loose.</p> <p>They did not even give us details of a dentis that could posssibly help us on the Sunday.</p> <p> </p> <p>So, we went home and went online looking for a dentist ourselves.</p> <p>We eventually found one that was willing to help us at 7am the Sunday morning.</p> <p> </p> <p>We were really upset that neither the Olivedale hospital or any of the dentists that claim to be 24hrs service was able to help us.</p> <p> </p> <p>I am sure that if my car broke down on the high way , someone would have been available to help at whatever hr of the night.</p> <p> </p> <p>Where is the service???? Where is the care about other humans???</p> <p>Why do you take on a career of helping others, when doing so are at the bottom of your list???</p>

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Replies (1)
Netcare
Netcare's reply10 Mar 2017, 07:10
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.