Horrible Ambulance Service Netcare: Kagiso Moloto

I would like to complain about an ambulance service I received today at 5am.

My 6month old had a fever and I called Discovery for an ambulance as she wasn't getting better

I was up from 11pm with her and it was now 4am

-She had a runny nose and not breathing properly -she felt very hot and we removed her clothes -I checked her temperature and it was 37.5 but the thermometer said low and just wasn't working properly and I read that over 38 isn't good so I was scared that the thermometer might be wrong -she also wants falling asleep and when she would sleep she cried in her sleep and was very fussy -We gave her Panado around 2am and she still wasn't getting better which usually helps -I put her in lukewarm water as I read, when I was getting her dressed in a vest she went back to her fussyness and cry this was around 3am -She is breastfeed and it usually soothes her and it wasn't soothing her she cried on the ****

My daughter has had flu twice and we usually wait for the Dr as she usually can fall asleep. She wasn't falling asleep, had a different cry and was hot hence this time I called the ambulance

A male and female came and the male instantly let me know that they can't do anything for the baby. I asked them to check the temperature (by this time we had removed her clothes and she was just with her vest and it was cold as it was 5am). The lady, Kagiso checked her temperature which was 34 degrees and immediately dismissed my daughter. I went on the explain everything and the guy was attentive... the lady Kagiso, was not paying attention at all and very dismissive and made a comment that " you can't give Panado and expect it to work in 5 minutes " this really upset me as it is clear she wasn't listening to me, I said we gave Panada at 2am and it was now 5am. Prior to me saying I gave Panado she said I should give Panado after I said I already gave Panado

I felt she wasn't attentive, was rude and dismissive and seemed liked she just wanted to get her job over and done with which is scary as these are people's lives one can't mishear or not pay attention to information. She also went on to remind me that my baby is a baby and I further explained that I know however she isn't acting the same and she's had flu before this was different.

Anyway they ended up leaving with only checking my daughters temperate.

Her name is Kagiso Moloto and I would like an apology for her from how she handled my query today. She was very dismissive and my daughter is my everything!

I'm also disappointed with Netcare as I pay medical aid for my daughter to make sure she is taken care of. To send someone who isn't attentive and doesn't care about their job is NOT what I pay medical aid for and ESPECIALLY don't expect such treatment for my baby!!