Hooray for the improvement in service at Necare Kuils River

In 2021 my mother at the 88 years was insulted by security as well as staff at Admissions. Although we produced proof R 170 000 medical cover Admissions staff insisted on an additional R 50 000 en one day later R 1000 000 additional payment. On the contrary the Medical cover informed us that we were only liable for R 5 000 Co-Payment. In the end the R 170 000 was more that sufficient. The letter fro Dawn Hammer that came out of the blue was filled with lies and half truths that I assumed came from the people mentioned staff. I decided not to pursue the matter any further but rather observe changes made by management. To my surprise Netcare Kuils River made such huge changes that people implicated in my complaint is no where to be seen. Security and Admission Staff were friendly, approachable and helpful. I never got the idea that I was at the same facility as in 2021. It took me to complaint to HRCSA an the OHSC to get response from Netcare Kuils River. But your improvement was huge and the better. Continue along these lines and patients may feel welcome at your facility. Keep up the good work for the sick in this country and we may all feel better soon. Yours Rev Ashley M Fransman