CJvR
Chanelle Jansen van Rensburg

1 reviews | Active since May 2017

21 Sept 2017, 15:51

Greedy hospital and dr's

My husband went for a appendices operation on the 23.08.2017 and was discharged the next day. He was complaining a lot about pain. Yesterday 15.09.2017 was his 5th time at the ER cor consultation about his wound that is poring with infection and they all refer him back to the specialist whom is Dr Sing. and all they can say is this is normal. He went to Sunward Parks wound clinic as they also say this is normal, he must just "plak n pluister" and for that it is unacceptable. this is also not the first time this is happening, I went 3 years back for a C-Section and all went well up till when a month later I only realized I was infected so bad that they had to operate on me again, I was in insulation and I had a drain to drain the infection, today 15.09.2017 I'm sitting with cysts on my ovaries and would probably not be able to have anymore children. Another case is a friend of ours went for a ulcer surgery and today he is in ICU with Septicemia, machines that is keeping him alive, and all these consultations for Dr that is ruining my medical aid and this is not fair. CAN'T the Dr's see that the infection is bad and do something about this, they saw a opportunity to TAKE money, they don't care about the correct way they care about how much money to TAKE from as much patients.

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Replies (4)
Netcare
Netcare's reply22 Sept 2017, 08:00
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare

CJvR
Chanelle Jansen van Rensburg's update22 Sept 2017, 10:46
Reviewer Update
Thank you for taking the time in replying, I've counted all my Bills from the day my husband was admitted for surgery 22.08.2017 up to the day for his second opinion 19.09.2017, when only the second opinion has done something to fix the problem. the Total of that amount is R 64 324.89 where it was only supposed to be a R 20 000 operation and now the total had multip**** by 3, how does it work
Netcare
Netcare's reply22 Sept 2017, 16:05
Official

Good day

Thank you for the additional information you have provided

I will forward this additional information on to the relevant department to address. I am confident that you will receive further communication telephonically and/or by email.

Kind regards

NETCARE CUSTOMER SERVICES TEAM

CJvR
Chanelle Jansen van Rensburg's update26 Sept 2017, 09:22
Reviewer Update
Morning Today is the 26.09.2017 ans still no one came back to me regarding this the complaint was logged on the 21.09.2017, the only thing that were done is passing the message to departments. I need to have answers to what is going to be done