Good job Milpark

I have complained about Netcare Milpark before. I went to the emergency room on Saturday and I was pleasantly surprised. I was taken aback by the amazing transformation. Reception was not confusing, yet it was busy. Small gestures like "Please take a seat" and looking at me when you address me, not talking to other people while working with me, telling me how far I am in the queue, all makes up a pleasant experience. Well done. I can see that you strive for excellence. The staff introduce themselves. They tell you all along what will happen next and how long it will take. I spent about 2.5 hours there, but it was not a painful wait at all. While I was there, there was a mature gentleman who had been there all day, doing tests. I gathered as much from overhearing some of his conversations on the phone to his family. I noticed how attentive the staff was towards him. At some point, lunch was brought in for him and he was really wowed by this. I feel really grateful for your attention to small details that overall impacted my great experience. Keep up the good work.