Poor client service

<p>Im so super ****ed im siting with an account now that my medical never paid due to Garderner physiotherapy negligence!! I am the main member of my medical aid. And was admited with pneumonia just before i had a ceasar, being 38weeks pregnant, then had a ceasar and was admited in ICU. According to my Med Aid they not going to cover this bill as i needed pre autherisation!! Now how on earth could they Gardener Physiotherapy render a service and not know the schemes rules!! Im not the only person that is a member of Gems and all schemes have rules!! How was i surpose to know i had to call for authorisation for physio if nobody told me!! There physiothe******s was such a nuisance in the morning, every morning they were at my bedside ready to make money, and every morning i asked do i have funds available for you they said yes there clerk/ account lady checks regulary!!! What a big lie!, i have tried calling the kuilsriver netcare brach but Dam that accounts lady of them just doesnt care, so i will not advise anyone to trust them as while you in hospital they render thier service not following correct protocol and procedures and when you discharged you will sit with bills of thousands of rands, that they demanding They just out to make money!!</p>