Frustrating Experience with No Communication

I am extremely disappointed with the experience at Netcare Sunninghill Hospital today. We arrived at 08:30 for a scheduled admission, and it is now 11:57 with no progress or clear communication. We have been informed that the hospital is full and there are no available beds, yet no one has proactively provided us with updates. Instead, we are expected to repeatedly approach reception for information. This level of poor communication and lack of patient care is unacceptable—especially in a healthcare setting where people are often already stressed and vulnerable. Patients and their families deserve transparency, timely updates, and basic consideration. I sincerely hope the hospital addresses these issues and improves both its capacity management and communication with patients.