Formal Complaint Regarding Incorrect Collection Notices on Settled Account

I am extremely disappointed and distressed by the conduct of Fusion Credit Solutions and Netcare Park Lane Hospital.

Despite this account being fully paid two months ago, I continue to receive threatening collection messages alleging non-payment and advising that my account has been handed over for collections. This is completely unacceptable, reckless, and administratively negligent.

The ongoing harassment and false allegations have caused significant psychological distress, anxiety, emotional trauma, and reputational harm. Receiving collection notices for a settled account creates unnecessary stress and has had a severe impact on my mental health and overall wellbeing. No consumer should be subjected to ************ and collection tactics for an account that has already been paid.

This raises serious concerns regarding your internal controls, record management, and compliance with consumer protection principles. It is unacceptable for a healthcare institution and its debt collection partners to place additional emotional burdens on individuals through inaccurate billing practices.

I demand the immediate correction of your records, written confirmation that the account has been settled in full, and the removal of any adverse collection actions or listings associated with this matter. Consumers deserve professionalism, accuracy, and dignity, not harassment for accounts that have already been paid.