SC
Susanne C

1 reviews | Active since Nov 2012

30 Aug 2017, 19:21

Excellent Service

My son, Charl Coetzee, was booked in for a procedure in Millpark Hospital yesterday, the 29th of August 2017.

I was very tired because I had been supporting my son for a number of weeks after he almost died and this was the last of the surgery scheduled. So I did not remember names to mention specifically. He had been in Hillcrest Private Hospital before.

The hospital was not as organised as Hillcrest was, but the people were so kind and supportive, from checking in until discharge. Charl was booked into Section 3 of the hospital. The sister on duty noticed how tired I was and promised to update me to the progress. I went home to bed. I found messages from her on my phone the next day, updating me as to how the night progressed. When I fetched Charl the next day, I noticed how caring the hospital staff were to him before he left for home. The same sister was also concern about me as I am also still very exhausted after a very trying time.

All I can say comparing this to our Hillcrest experience, this hospital comes out tops. The decor may not be as good as that in Hillcrest Hospital, but the staff are very caring and competent.

I can really recommend this hospital. If I would ever need to be admitted, this is the hospital I would choose, because what count ultimately is the quality of the people looking after you. The care and concern of the staff at this hospital needs to be praised.

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Replies (1)
Netcare
Netcare's reply04 Sept 2017, 11:12
Official

Thank you for taking the time to submit these kind words, we will certainly load your compliment on our Customer Service Help Desk and bring it to the attention of the Hospital and Regional Managers.
We trust that Charl continues making good progress

Best regards,