emergency treated like casualties in netcare krugersdorp

Good day,

I hope you are well.

I would like to raise a serious concern regarding the service my sister and I received at Netcare Krugersdorp Emergency Department. We came in for an emergency, and we would not have rushed there if it was not urgent. However, the experience we had was very disappointing.

Ndumo Andries under DR Erasmus attended to my sister but left her halfway to assist someone else, without explaining or completing what he had started. When we asked why it was taking so long, he told us that “there are other patients who came before us.” We understand the triage system, but in an emergency department there should still be a sense of urgency, especially for patients who arrived through emergency and end up waiting more than an hour without proper attention

We also noticed that other patients were attended to quicker, receiving what appeared to be first-class service, while us, we waited much longer. This was extremely concerning and created the impression of unequal treatment based on race. Everyone deserves the same level of care, dignity, and urgency in a medical emergency.

Additionally, it is concerning that one nurse was allocated two patients at the same time in an emergency setting. This seems unsafe and unfair to both the nurse and the patients who require full attention.