Emergency room disaster

I am compelled to write to you regarding the appalling treatment that my mother, Mrs. Miem H, received at Ferncrest Hospital on April 22, 2025. It is utterly unacceptable that a patient in urgent need of care was subjected to such neglect and poor service at your facility, particularly when she is a heart patient with a significant medical history, including strokes and a heart attack. Her medical scheme number through Discovery Health is 48********.

Upon arriving at the emergency room around 3 PM, we were assured by a staff member named Susan that my mother’s condition was flagged as urgent. However, what followed can only be described as a shocking and inadequately managed emergency response. My mother was left in a state of distress, with swollen feet and discomfort, while we sat for hours with little to no attention from the medical staff.

The lack of professionalism displayed by your team is inexcusable. The unresponsive and unhelpful medical personnel were not in proper attire, making it difficult to identify who was responsible for patient care. We were left in a filthy bed with no clear communication or action taken regarding my mother’s deteriorating condition.

After enduring extensive delays with no meaningful updates or care, we took it upon myself to remove my mother from your facility at around 9 PM. The entire experience was not only distressing for my family but also indicative of a much larger and troubling issue within your emergency services.

I demand an urgent and thorough explanation concerning the insufferable service we experienced at Ferncrest Hospital. I expect specific details about the actions that will be taken to address these failures and to ensure that no other patient is subjected to such a traumatic experience in the future.

This situation is completely unacceptable, and I hope to receive a prompt and appropriate response to this matter.