Dr Hugo Basson (Orthopedic Surgeon) - Absolutely Shocking Practice

<p>I had a Knee Op done in Jan 2017, it didn't achieve the desired results so I arranged an appointment for a 2nd opinion with Dr Hugo Basson at Netcare N1 City on 19 April 2017. I arrived before the appointment time, completed the necessary forms, paid R400 as the cash portion, the difference of another R400 was claimed from my Medical Aid. Dr Basson then called me in, 20mins after the appointment time, assessed my knee & then requested that I obtain the Medical Report & Scans from the previous Doctor's office so that he can have an in-depth look & make the best call. I was told it will take up to 2 weeks before I see him again. During this time, he was also talking about how the other doc shouldn't take it personal, etc. while my thoughts were: "first prove yourself before you cross that bridge." I then left with Inflammation Tablets he prescribed. On 24/04/17, I emailed the Report & Scans but no acknowledgement of the email received. I then ended up calling the office to check if they received it & they confirmed; they had my email addy on file in the forms I completed. I received no comms as well as no Invoice until an SMS on 28/04/17, telling me that I need to pay in R60 by Monday, 01/05/17, as my Medical Aid didn't cover everything - no banking details or Invoice received! I then called the office, expressing my dissatisfaction with these events, I then received the Invoice with the banking details & paid the R60. To date, no one at that office has ever made contact with me since 28/04/17 & Dr Basson failed to meet an expectation, to provide medical advice on an issue that he's supposed to be competent in. It cost me R800 for that session for which he was late, another R110 for meds, wasted time spent with calls & emails & at the end of it all: no results! This Practice is an embarrassment to so many good ones out there!</p>