RR
Robert R

1 reviews | Active since Jul 2015

01 Feb 2016, 17:44

Don't use Netcare Sunninghill casualty

I did a silly thing, I rode a hover board and fell off. I went through the to Sunninghill hospital casualty. Sunninghill casualty use to be the place to go in an emergency, now I would not touch it with a 10 foot pole. One doctor on duty on a Saturday night. I waited an hour and a half to see the doctor. Then X-ray and back to casualty. The doctor said no break just a sprain. Great problem solved. No not so fast. <br> <br> Monday I get a phone call to be told by some miracle they think I might have a hairline fracture. I must come back for a follow up to get a Cat scan. What the casualty doctor is not good enough, they have another doctor review the Saturday files. The other possibilities are a doctor reviewing file to get some work or an honest mistake. <br> <br> I drop everything and go back to casualty. Fill out the forms again and wait some more. An hour later I am still waiting.<br> <br> I ask to speak to the hospital administrator to complain, yes you guessed it, he was gone for the day, just after 5 pm. They sent Alfred, yes he didn't arrive. <br> <br> Time to go and find another casualty, best you also think twice about using Sunninghill casualty. I promise, it is not what it use to be.

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Replies (1)
Netcare
Netcare's reply02 Feb 2016, 08:05
Official
Hello msbam290,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team