Does netcare want our loved ones to die ????

The level of service I received on the 14.09.2022 between the times 10h30 and 10h45 I had a distress call as I had an emergency where a family member was struggling to breathe and was requesting for an ambulance the indian guy who answered the phone from netcare ambulance unit in durban was extremely rude, started shouting at me asking me if I am deaf, the level of service is horrific, I want something done about this and I need someone to reach out to me and explain what outcome was expected from the situation. I have someone who is struggling to breathe and I am calling on an ambulance for assistance for a guy to shout at me and hang up the phone on me while I require medical assistance ? if this person dies , who is it on ? netcare emergency services ? who employ workers who have no customer service skills ? I am not planning on leaving any stone unturned until this guy is found and dealt with. The call recording indicated that all calls are recorded, I would like that call to be listened too and as a medical aid paying member, I require actions to be taken against this person, because if he can do it to me I am sure he has done it to other people as well. If the person dies I am going to opening a ****** case against netcare emergency services who have been unhelpful and extremely rude this is netcare911