Disrespected by Hospital Security Guard and Olivedale Hospital Manager's receptionist

At 13h52 I dropped my mom (88) off in-front the Olivedale hospital. The porter assisted amazingly. With my mom being in a wheelchair, I parked in the disabled parking as she needs to get back into the car when she is done with her CT scan.

A security guard (his name stared with "A" lying back in his chair said "you people always park there" I asked what he means and he said "you people that are not disabled" I commented that my mom is in a wheelchair and she needs to get back into the car. He said "really you people - she can walk" I do feel very offended b being called "you people" and that the comment was made "she can walk"

I went to lay a complaint at the Hospital Manager, and a very understanding Security Manager came to hear my complaint. The receptionist Jeanine kept on interrupting our conversation and just decided to tell me that I don't know the rules of the hospital. That disabled drivers must park there. I said well there is no indication or board that indicate that. She said it is the security guards job. If he asked me decently to move my car, I would have done it without hesitation. I mentioned that I am in HR and that the way I was treated by a front line person is not right and that I would appreciate feedback on what happens to him. Jeanine rolled her eyes and said do you want to give me your number. I asked why she is rolling her eyes and the answer was I got a piece of paper.

Now it was the second time in one day that "frontline staff" disrespected me; a member of the public.

I have been coming to Olivedale Netcare for over 10 years, and have never been treated in this manor. The disrespect received from the security guard and Jeanine should be addressed.