Disgusting service + NO communication to waiting patients

I am pregnant patient with cervical incompetence arriving at casualty with abdominal pain at 7pm and 9pm and still not seen by doctor at casualty. I'm told doctor is alone which is completely unacceptable because how is that my problem, hire more ER doctors or better yet stop outsourcing it to agencies who speed through evaluations not caring the level of patient detail they give. I am shocked at the poor service worse off my medical aid will be charged for me to wait over 2 hours to be treated. If I wanted to wait for healthcare I would have gone to public hospital. Netcare fix your service levels at Waterfall City ER (midramd) it's not charity we are paying for private healthcare therefore deliver a service that matches that!!