KM
Kerri M

1 reviews | Active since May 2011

16 Jun 2018, 09:03

Disgusting Service from Section 1 at Olivedale Hospital

On Thursday night, 14 June 2018, my elderly father was left in a wet bed the entire night. Upon reporting the issue to the night staff on duty in Section 1 at Netcare Olivedale hospital, he was told that there is no linen to change the bedding. My father is currently bed ridden and unable to get to a bathroom facility to take care of his basic needs! How can they leave someone dependent on their care in a wet bed an entire night? Someone who is there to heal! Clearly there is a disregard for their patients. This is totally unacceptable treatment of a person dependent on the nurses for care. How can there be no linen available to change a bed. They wouldn’t sleep in a wet bed so why should an elderly bed ridden man? Disgraceful service from a hospital with such a good reputation.

0
Replies (2)
Netcare
Netcare's reply18 Jun 2018, 19:24
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare

KM
Kerri M's update12 Jul 2018, 14:43
Reviewer Update
To date, no response received after initial acknowledgement of complaint.