Disgusting service and ******

I am in shock, on the 28th of December I went to casualty at Netcare Mulbarton for a cut on my finger which looked abit infected I waited for a doctor for over 4 hours to which i was still not assisted, frustrated, in pain whilst watching the laxy daisy doctor having chitty chatty times with fellow staff (not work related) attending to patients on his own time, I lost it and walked out whilst returning my file to the reception lady . I walked across to taurus pharmacy where i got medication and aids to treat the wound myself and just hope for the best AFTER NOT RECEIVING ANY MEDICAL TREATMENT OR CONSULTING

Today I get a call from my medical insurance company confirming a claim from the hospital to which i was shocked, I asked what claim was processed? Well Apparently your hospital is claiming from my medical insurance for giving me stitches??? Where the F did I get stitches ?? I never saw anyone??? I was never medically treated by you guys??? That is actually disgusting coming from a huge well known entity like yourselves