Disgusting service

Absolutely shocking service at your Linmed hospital on 6th June. My wife took our 5 year old daughter to casualty at 10am. The Dr’s did x-rays confirmed bronchitis and said it is fine to go home with no medication or anything. After questioning this they said they would do blood tests but after hours of waiting nothing was done. Arrived at 10am and left at 2:45pm with no help. Daughter taken to another hospital the same day where she was admitted and kept for 4 days. Is this the kind of service you offer at your hospital? I complained to hospital Clinical manager over the phone and via email. The response I got back was “After some deliberation and review of your and your wife’s interaction with our hospital and emergency department team, we have decided it would be best if we didn’t engage with you any further. Please feel free to lay a complaint via the Health Professions Council of South Africa https://www.hpcsa.co.za if you feel that it is necessary to take this matter further. We do not see any value in meeting face to face as we consider the matter closed.” This is pathetic, is it the norm if you dare to complain you are banned from your hospital?????? Disgusting service from all involved